Search found 458 matches

by support
Fri Nov 14, 2025 9:14 am
Forum: Live - TimeLine
Topic: Problem with a sound file (delay, wave form) [fixed]
Replies: 8
Views: 108

Re: problem with music in lime line

Good news !

Thank you for the feedback.
by support
Thu Nov 13, 2025 5:56 pm
Forum: DMX fixture profile request
Topic: 380w LED 18+8 prism moving head
Replies: 1
Views: 12

Re: 380w LED 18+8 prism moving head

Hello,
We are not able to find the manual of the DMX fixture from this link.
Could you please tell us where to find it ?
by support
Thu Nov 13, 2025 4:46 pm
Forum: Live - TimeLine
Topic: Problem with a sound file (delay, wave form) [fixed]
Replies: 8
Views: 108

Re: problem with music in lime line

Could you please tell us the exact version of your Ubuntu system ?
And the processor (Intel, Arm) ?
by support
Tue Nov 11, 2025 9:25 am
Forum: Live - TimeLine
Topic: Problem with a sound file (delay, wave form) [fixed]
Replies: 8
Views: 108

Re: problem with music in lime line

If we right understand, these problems (wave file not visible and error message) are with the file stored here: https://we.tl/t-F4X9a7Gm5f (?)

FYI, no problem with this file here on our Debian system, and Debian is quite close to Ubuntu.
We will however investigate based on possible differences.
by support
Mon Nov 10, 2025 5:06 pm
Forum: Live - TimeLine
Topic: Problem with a sound file (delay, wave form) [fixed]
Replies: 8
Views: 108

Re: problem with music in lime line

You sent only the audio file without your lightshow, so we tested only the audio file, and it works ok here.

We suspect a Codec problem in your system.
We suggest you to install "K-Lite Codec pack": https://www.codecguide.com/download_kl.htm .
by support
Sun Nov 09, 2025 12:48 am
Forum: Live - TimeLine
Topic: Problem with a sound file (delay, wave form) [fixed]
Replies: 8
Views: 108

Re: problem with music in lime line

Could you please send us the audio file + a ZIP of your lightshow via wetransfer ?
(viewtopic.php?t=101)
We will check that.
by support
Fri Nov 07, 2025 3:25 pm
Forum: General software
Topic: Perte du board
Replies: 1
Views: 44

Re: Perte du board

Le bouton "+" est censé "ajouter" et pas "supprimer".
Vous pouvez nous envoyer un zip de votre lightshow ?
(viewtopic.php?t=47)
On va regarder ça.
by support
Fri Nov 07, 2025 8:51 am
Forum: iOS
Topic: D1024W-Connection doesn’t work with new ipad [fixed]
Replies: 9
Views: 754

Re: D1024W-Connection doesn’t work with new ipad

We did our best to fix your problem as quick as possible.
It however took us 24 hours.
And then we had to wait 24 more hours that Apple release the new version of our app in App Store (they do a bunch of security checks).

It is difficult to make faster.
It would have been nice if you could have ...
by support
Wed Nov 05, 2025 11:44 pm
Forum: Android
Topic: no puedo conectar el celular
Replies: 1
Views: 50

Re: no puedo conectar el celular

Hello,

To control your lights with our software on your Android / iOS smartphone, you have to install the Android / iOS version of our software on your smartphone.
by support
Wed Nov 05, 2025 10:45 am
Forum: iOS
Topic: D1024W-Connection doesn’t work with new ipad [fixed]
Replies: 9
Views: 754

Re: D1024W-Connection doesn’t work with new ipad

The new version of our "TheLightingController" app is now available in "App Store".

Please update your app, try connecting to the interface again, and let us know the result