Works with V9 and not with V_II

[Yehor]

Hello,

I have a D1024 device. I installed the driver, and the device is recognized, but it does not respond. I created my own device profile and assigned channels, but it still does not work. It was working perfectly on version 9, but now on my current setup it doesn’t respond. Could this be related to my laptop? Can you help me resolve this issue?

[support]

Hello,

We will try to help you.

First of all we need more details.
Please keep in mind that the only things we know are the things you tell us.

Operating System ?
V9 and V_II are on the same PC ?
The welcome screen shows "interface found" ?
The USB LED blinks ?
...

A video may help us to understand more quickly the problem ...

[Yehor]

I read something and it turns out that the program does not work on 10 windows quite well because the interface is displayed and it is very strange why 3D does not work devices are added redim editing I turned off and they do not respond in any way if you need a video I will take it off I just have a job so I downloaded the driver on the v9 version to work

[support]

The 3D has nothing to do with the DMX. There was a problem with the 3D under Windows only and it is fixed in the new downlodable version (0.1.33).

V9 and V_II work well under Windows 10, as well as Windows 11.

The same USB driver works for both V9 and V_II.

We look forward to see your video.

[Yehor]

Well, this is a settlement on the video where you can see that the program does not respond to 3D in any way https://youtube.com/shorts/idmXhIPAuws? ... dl10zIfWaN

[Yehor]

Then I'll send a video of the device not working in 11v

[support]

Well, this is a settlement on the video where you can see that the program does not respond to 3D in any way

This is the problem we were telling in our previous post.
3D problem in version 0.1.31.
Fixed in version 0.1.33.